Foundations in IT Management (ISE 501) Course Details

Course Name: Foundations in IT Management
Code: ISE 501
Pre-requisite Course(s):
Objective: The objective of this course is to provide an overview of IT services. The course is comprised of sessions where each session covers an IT service and will use case studies to introduce students to real-world examples of the services provided by IT corporations for their customers. The focus will be on the essential concepts and methodologies used to architect, implement, and support companies requesting IT services.
Content: Computing Infrastructure Overview. Introduction to IT Services: Event and Fault management; Problem management; Change management; Configuration management; Asset management (inventory and software distribution); Performance and Capacity management. Security management; Network management; Storage management; Workload management; Backup and Recovery management; End-user services (end-user self-enablement, remote control, help desk, deskside support, client image services); Reporting management. Business process management fundamentals: Overview and supporting infrastructure.
Term: Both
Theory: 3
Application: 0
Laboratory: 0
Credit: 3
ECTS Course File: Course File
Course File: Course File